Privacy Policy

1. Introduction

Tetrax Communications (“Tetrax,” “we,” “us,” or “our”) operates the Tetrax CPaaS platform, including the website at tetrax.in and related APIs, SDKs, and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By accessing or using Tetrax services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your name, email address, company name, phone number, and billing information. This data is necessary to provide our services and process payments.

2.2 Communications Data

As a CPaaS provider, we process communication data on your behalf, including:

• Voice call metadata (call duration, participant IDs, room names)
• Video conference metadata (room IDs, participant counts, recording status)
• SMS message metadata (sender IDs, recipient numbers, delivery status)
• OTP voice call records (phone numbers, OTP values, call status, timestamps)

We do NOT store the content of voice or video communications. SMS message content is stored only as required for delivery logging and compliance.

2.3 Usage Data

We automatically collect information about how you interact with our platform, including API request logs, feature usage, error reports, and performance metrics. This helps us improve our services and ensure platform stability.

2.4 Device & Browser Information

We collect device information such as browser type, operating system, IP address, and device identifiers when you access our dashboard or documentation. Third-party SDKs may collect additional device capabilities needed for real-time communication.

3. How We Use Your Information

We use the collected information for the following purposes:

• Provision of Services — To operate, maintain, and deliver our CPaaS platform, APIs, and SDKs
• Billing & Payments — To process payments, generate invoices, and manage prepaid wallet balances
• Platform Improvement — To analyze usage patterns and improve platform performance, reliability, and features
• Security & Abuse Prevention — To detect and prevent fraudulent, unauthorized, or illegal activity
• Compliance — To comply with legal obligations, including TRAI DLT regulations for SMS and voice communications
• Customer Support — To respond to your inquiries, troubleshoot issues, and provide technical support

4. Data Sharing & Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including cloud infrastructure, payment processing (Razorpay), SMS delivery, and email communications. These providers have access to your information only to perform their functions and are contractually bound to protect it.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, regulatory agencies).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any change in ownership.

4.4 We Do Not Sell Your Data

Tetrax does not sell your personal information to third parties. We do not use your communications data for advertising or marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (TLS 1.3) for all API communications
• Encryption at rest for stored data
• API key authentication and JWT-based session management
• Regular security audits and penetration testing
• Access controls and least-privilege principles for employee access
• Rate limiting and DDoS protection

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. Communications metadata and logs are retained in accordance with applicable regulations (including TRAI requirements) and our internal data retention policies.

You may request deletion of your account and associated data by contacting our support team. Some data may be retained for legal compliance purposes.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Deletion — Request deletion of your personal data (subject to legal obligations)
• Portability — Request a machine-readable copy of your data
• Objection — Object to the processing of your data for specific purposes

To exercise these rights, contact us at privacy@tetrax.in. We will respond within 30 days.

8. DLT & TRAI Compliance

As a CPaaS platform operating in India, Tetrax complies with the Telecom Commercial Communications Customer Preference (TCCCP) Regulations, 2018 issued by TRAI. This includes:

• Registration of sender IDs and content templates with DLT platforms
• Implementation of TRAI-mandated header and message format requirements
• Secure hash generation and TLV header inclusion for SMS traffic
• User preference management and consent verification

We process data as necessary to comply with these regulatory obligations.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. Our cloud infrastructure providers maintain data centers in multiple regions, and we ensure appropriate safeguards are in place for cross-border data transfers.

10. Cookies

We use essential cookies for authentication and platform functionality. We may also use analytics cookies to understand how visitors interact with our documentation and website. You can control cookie preferences through your browser settings.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through a notice on our platform. Your continued use of Tetrax services after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or our data practices: