Terms of Service

1. Acceptance of Terms

By accessing or using the Tetrax CPaaS platform, website, APIs, SDKs, and related services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you may not access or use the Services.

If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Account Registration

To use the Services, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

You are responsible for:

• Maintaining the confidentiality of your API keys and account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account
• Complying with all applicable laws and regulations

We reserve the right to suspend or terminate accounts that violate these Terms or engage in prohibited activities.

3. Service Description

Tetrax provides a Communications Platform as a Service (CPaaS) that allows developers to integrate communication features into their applications. Our Services include:

• Voice API — Real-time voice communication rooms and SDKs
• Video API — HD video conferencing and screen sharing
• SMS API — DLT-compliant transactional and promotional SMS
• Call API — Automated OTP delivery via voice calls
• Developer tools, documentation, and analytics dashboards

4. API Usage & Rate Limits

Your use of our APIs is subject to rate limits configured on your account. We reserve the right to throttle or block API requests that exceed these limits or that we determine, in our sole discretion, to be abusive or harmful to the platform.

Prohibited API usage includes:

• Excessive polling or spamming endpoints
• Circumventing rate limits or authentication mechanisms
• Reverse engineering, decompiling, or attempting to extract source code
• Using the Services in a way that interferes with other users' access

5. Billing & Payments

Billing terms are as follows:

• TETRAX uses prepaid wallet billing — top up your wallet and pay per use (Voice ₹0.06/min, Video ₹0.03/min, Call ₹0.25/call, SMS ₹0.19/segment)
• Usage is deducted from your wallet in real time at the applicable per-unit rate
• Payments are processed securely via UPI
• All fees are non-refundable except as required by applicable law
• We may change pricing with 30 days' notice
• Late payments may result in service suspension

6. Acceptable Use

You agree not to use the Services for:

• Spam, unsolicited communications, or violating telecom regulations (including TRAI)
• Illegal activities, fraud, or harassment
• Transmitting malware, viruses, or harmful code
• Infringing on intellectual property rights of others
• Sending inappropriate or harmful content via SMS or voice calls
• Any activity that violates applicable laws in India or your jurisdiction

We reserve the right to review and remove content that violates these terms and to cooperate with law enforcement authorities.

7. DLT & Telecom Compliance

Users of our SMS services must comply with the Telecom Communication Commercial Customer Preference (TCCCP) Regulations, 2018, including:

• Registering sender IDs and templates on the DLT platform
• Obtaining necessary customer consents for promotional messaging
• Maintaining accurate records of consent and preference data
• Complying with TRAI guidelines on message headers and content templates

Non-compliance with DLT regulations may result in service suspension and legal liability. Tetrax provides tools to facilitate compliance but the ultimate responsibility lies with the customer.

8. Intellectual Property

The Tetrax platform, including its software, APIs, SDKs, documentation, branding, and trademarks, is the intellectual property of Tetrax Communications. You are granted a limited, non-exclusive, non-transferable license to use our SDKs and APIs in accordance with these Terms.

You retain all rights to the applications and content you build using our Services. We do not claim ownership over your applications or data.

9. Service Level & Availability

We strive to maintain 99.9% platform availability, excluding planned maintenance. However, we do not guarantee uninterrupted or error-free service. Our Services depend on third-party infrastructure and telecom providers, which may experience outages beyond our control.

We will provide advance notice of planned maintenance when possible and will use reasonable efforts to minimize disruption.

10. Limitation of Liability

To the maximum extent permitted by law, Tetrax Communications shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services. Our total liability for any claim shall not exceed the amount paid by you in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Tetrax Communications, its affiliates, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the Services in violation of these Terms
• Your violation of any applicable law or regulation
• Content or communications sent through your account
• Your infringement of any third-party rights

12. Termination

Either party may terminate these Terms at any time. Upon termination:

• Your access to the Services will be revoked
• You must cease all use of our APIs and SDKs
• Outstanding fees remain payable
• We may delete your data after a reasonable period

We may suspend or terminate your account immediately for violations of these Terms, illegal activity, or non-payment.

13. Governing Law

These Terms are governed by the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

14. Changes to These Terms

We may modify these Terms at any time. We will notify you of material changes via email or through the platform. Your continued use of the Services after changes constitutes acceptance of the new Terms. If you do not agree, you must stop using the Services.

15. Contact Us

For questions about these Terms: